G Craggs Limited
Ripon, North Yorkshire
PLEASE, can I have some more work, is not a request that many companies get from their employees these days, but since fitting a Remote Asset Management system to its fleet of three vehicles, North Yorkshire electrical retailers G.Craggs Limited are delighted that their installers have begun asking for more work when their scheduled job finishes early.
G.Craggs Limited, a leading installer of TV and home appliances across North Yorkshire, enlisted Remote Asset Management to identify any inefficiencies in their operation and to improve customer services, should a customer enquire about an appointment. "Knowing where all of your guys are at any point in time has got to be the best way to manage your business," said Stephen Craggs, Managing Director.
"That's why we turned to RAM's Tracking system to show us where we can increase productivity and save on costs. Of all the technology we saw, Remote Asset Management was by far the most stable company out there, which gave us great reassurance in their ability to support the service in the long term."
"I couldn't believe how fast the system had an effect on my guys," continued Craggs. "In fact, the same day that the system was installed, I had one employee back in my office asking for more work as he'd finished his jobs early. That's never happened before, so I'm extremely confident that we are getting more productivity across the fleet." Remote Asset Management operates on the GSM and GPRS networks, meaning that the fleet can be live tracked wherever it is - even in rural areas. "The mobile signal is terrible out in the rural parts of North Yorkshire. However, with the Remote Asset Management system we can see where they are at any time of the day, so if something happens on the road and it has the potential of delaying the arrival of our installer, we can call the client ahead of time and them with an accurate ETA. "
"We can now react more quickly to incoming calls. It's a simple process to check the locations of our installers on screen, then reassign the closest to the new job. Overall, a few quick clicks of the mouse saves on wasted mileage, office staff time and communication costs chasing individual installers. We fire off an sms message informing them of the new job which is often just a 5 minute non-chargeable after sales visit and we know he'll automatically change his schedule to accommodate it. This also impresses the clients when we react so quickly to their call!
"There are so many potential benefits to gain by using the Remote Asset Management system. Lone workers issues are covered as we can track unusual activities and send support if needed, we can monitor private mileage and cut our fuel bills even further - something we have done successfully in a very short space of time. "The Remote Asset Management system truly is a unique tool for managing and maximising the usage of our fleet," concluded Stephen Craggs.
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