On: 13/10/2011 09:09 In: Remote Asset Management
While most people who have considered trackers for their business know that they save money and the environment by reducing fuel usage and allowing the company to better route vehicles, they may not realise that GPS trackers can save customer relationships and, in some cases, could even save lives.
A tracker is a tool that can save the day in at least a two ways…
In the most dRemote Asset Managementatic instances, vehicle tracking can save the life of a vehicle driver who goes missing. Nothing is more disconcerting than losing track of a person, let alone a vehicle.
Could the driver have gone to sleep and crashed? Could he or she have been the victim of a robbery or carjacking and be in danger now? If a vehicle goes missing and there is no GPS system in place, where can emergency officials start their search for the driver?
Of course, the driver may not have been in danger at all. It could just be a dead mobile phone or a driver who is not conscientious enough to check in. Without a tracking system, there is nothing to do but wait and wonder.
GPS trackers can also help save the day in situations where it is money rather than lives that is at stake.
Not knowing when a service vehicle or delivery will arrive is one of the most frustrating experiences for a busy customer. When customers ring to vent their frustration at not being kept informed, this can place undue pressure on customer service representatives, who would be better equipped to handle such situations if they were armed with information about the whereabouts of the company’s delivery vehicles.
With a GPS tracker fitted to your company’s vehicles, you can give customers who complain an update on when a vehicle will arrive. In many cases, an informed customer is a happy customer.
GPS tracking can also help companies determine when vehicles are ahead of schedule so upcoming customers or delivery recipients can be notified of the updated time. A customer who is ready for a driver when he or she arrives can save everyone precious time.
Since a missed connection can mean a lost client, knowing when vehicles will arrive can save the day for a business who would otherwise lose an important client.
Saving hassle and keeping clients may not be as important as saving the life of a driver in trouble, but either way, GPS trackers often save the day for those companies smart enough to use them.